At Canberra City Vape, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us through WhatsApp, or use any of our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or subscribe to our services, we may collect:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment-related information
- Order history
- Any information you voluntarily provide through WhatsApp, email, or our contact forms
Non-Personal Information
We may automatically collect certain information about your visit, including:
- IP address
- Browser type
- Device information
- Pages viewed on our website
- Date and time of your visit
- Referring website addresses
- Website usage data through cookies and analytics tools
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil orders
- Arrange local deliveries and Australia-wide shipping
- Communicate with you regarding your orders and enquiries
- Provide customer support through email and WhatsApp
- Improve our products, services, and website functionality
- Send updates, promotions, or marketing communications where permitted by law
- Detect and prevent fraudulent activities
- Comply with legal obligations
3. Age Restrictions
Our products are intended only for individuals who are legally permitted to purchase vaping products under applicable Australian laws.
By using this website and placing an order, you confirm that you meet the minimum legal age requirements in your jurisdiction. We reserve the right to request age verification before processing any order.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand how visitors interact with our website
- Deliver a better user experience
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing of Information
We respect your privacy and do not sell your personal information to third parties.
We may share your information with trusted service providers when necessary to:
- Process payments
- Deliver orders through courier or postal services
- Operate and maintain our website
- Comply with legal requirements or lawful requests from authorities
These third parties are only permitted to use your information to perform services on our behalf.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable methods to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Marketing Communications
If you choose to subscribe to our updates or promotions, we may send you marketing communications from time to time.
You may opt out of receiving promotional messages at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly to request removal from our marketing list.
8. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
9. Access and Correction of Information
You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate or incomplete.
To make such a request, please contact us using the details provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements.
Any updates will be posted on this page, and the revised version will take effect immediately upon publication.
We encourage you to review this Privacy Policy periodically.